Yes, you can change your primary contact email at any time during the collaboration. Simply inform your project manager or send us a message from the new address you want us to use. We will update our internal records so that future communication, invoices, reports, and access links are sent to the correct person or shared mailbox. This is especially helpful when teams evolve or responsibilities change.

If your organisation has multiple stakeholders, we can also add several recipients to project updates and billing information. For example, a marketing contact can receive progress reports while the finance department receives invoices. Clear and up to date contact data ensures that nothing is lost and that decisions can be validated quickly, which keeps the project moving forward smoothly and avoids unnecessary delays.

We recommend designating at least two contacts for each project: a primary decision-maker who can approve designs and functionality, and a secondary contact who can provide input or make decisions when the primary is unavailable. For billing, having both an invoice recipient and a payment approver helps prevent delays when invoices arrive during vacation periods or busy seasons.

Contact preferences can also be customized by communication type. For instance, you might want daily updates to go to your project lead, weekly summaries to management, and critical alerts to an emergency contact. Just let us know your preferences and we'll configure our notification systems accordingly to ensure the right people receive the right information at the right time.