If you notice a bug on your website or application, please contacting us with as much detail as possible. Indicate the page or feature affected, the steps you followed, the browser or device used, and what you expected to happen. Screenshots or short screen recordings are extremely helpful, because they allow us to reproduce the situation more quickly and understand the context of the problem.

Once we receive your report, we analyse the issue, identify its probable cause, and estimate the effort required to fix it. For urgent problems that affect many users, we prioritise corrective action and may deploy a quick patch before implementing a more complete solution if necessary. Throughout the process we keep you informed of the status until the bug is resolved and validated.

To help you provide complete bug reports, we can share a template that prompts for all the information we need: environment details (URL, browser version, device), steps to reproduce, actual vs expected behavior, and any error messages shown. Using this template consistently speeds up diagnosis and ensures we don't have to go back and forth asking for missing information.

We maintain a bug tracking system where you can see the status of all reported issues, from submission through analysis, fixing, testing, and deployment. You'll receive notifications when status changes, and you can add comments or additional information at any time. For critical bugs, we provide more frequent updates, sometimes hourly until resolved.