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What is your usual support response time?
For most questions and standard requests, we aim to respond within one business day. During active projects or under maintenance agreements, urgent issues receive higher priority, and we do our best to provide an initial answer or workaround as quickly as possible. The exact response time can vary depending on the nature of the request and the complexity of the investigation needed.
If your activity requires stricter guarantees, we can discuss a dedicated support or service level agreement with specific targets, such as response times for critical incidents. Whatever the context, our goal is to communicate clearly, acknowledge problems, and keep you informed of progress until the issue is resolved or the request is completed.
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If you have any questions or need assistance, our team is ready to support you. You can easily get in touch with us or submit a ticket using the options provided below. Should you not find the answers or solutions you need in the sections above, please don't hesitate to reach out directly. We are dedicated to addressing your concerns and resolving any issues as promptly and efficiently as possible. Your satisfaction is our top priority!