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How do I report a bug or issue?
If you notice a bug on your website or application, please contacting us with as much detail as possible. Indicate the page or feature affected, the steps you followed, the browser or device used, and what you expected to happen. Screenshots or short screen recordings are extremely helpful, because they allow us to reproduce the situation more quickly and understand the context of the problem.
Once we receive your report, we analyse the issue, identify its probable cause, and estimate the effort required to fix it. For urgent problems that affect many users, we prioritise corrective action and may deploy a quick patch before implementing a more complete solution if necessary. Throughout the process we keep you informed of the status until the bug is resolved and validated.
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Need Assistance? We're Here to Help!
If you have any questions or need assistance, our team is ready to support you. You can easily get in touch with us or submit a ticket using the options provided below. Should you not find the answers or solutions you need in the sections above, please don't hesitate to reach out directly. We are dedicated to addressing your concerns and resolving any issues as promptly and efficiently as possible. Your satisfaction is our top priority!