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Billing & Payments
What happens if my payment fails?
If a payment fails, it is usually due to a technical issue with the bank, an incorrect reference, or internal validation delays. We will inform you as soon as we notice the problem so that you can check the situation on your side. In most cases, simply initiating the transfer again or correcting the information resolves the issue without further consequences.
Our objective is to handle these situations calmly and constructively. We do not interrupt services abruptly without prior communication. If you know in advance that a payment might be delayed, letting us know helps us plan accordingly and avoid unnecessary reminders. Together we can agree on a short extension when needed, while keeping the project and collaboration on a good footing.
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If you have any questions or need assistance, our team is ready to support you. You can easily get in touch with us or submit a ticket using the options provided below. Should you not find the answers or solutions you need in the sections above, please don't hesitate to reach out directly. We are dedicated to addressing your concerns and resolving any issues as promptly and efficiently as possible. Your satisfaction is our top priority!